Returns & Exchanges

We want you to be completely satisfied with your KEVIN.MURPHY purchase; if for any reason you are not happy, we offer a 30-day return policy for products purchased directly from our online store. Please ensure that items are returned in their original packaging and meet our safety standards for professional hair care products.

1

Initiate Your Return

Log into your account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.

2

Pack Your Products

Securely place the products in their original shipping box or a similar sturdy container, ensuring all lids are tightly sealed to prevent leakage during transit.

3

Attach Shipping Label

Affix the prepaid shipping label provided via email to the outside of your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 7 to 10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing