Frequently Asked Questions

Everything you need to know about KEVIN.MURPHY products and orders.

Are KEVIN.MURPHY products cruelty-free?

Yes, KEVIN.MURPHY is proud to be a PETA-certified cruelty-free brand. We do not test on animals and ensure all our ingredients are ethically sourced.

What is your shipping policy?

We offer standard and express shipping options. Orders are typically processed within 1-2 business days, and delivery times vary between 3-7 business days depending on your location.

Can I return a product if I am not satisfied?

We accept returns for unused and unopened products within 30 days of purchase. Please contact our support team to initiate a return authorization.

Are your hair products sulfate and paraben-free?

Absolutely. All KEVIN.MURPHY products are formulated without sulfates or parabens, focusing instead on high-quality natural ingredients that are gentle on the hair and scalp.

How can I track my order?

Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.